Here are 12 things every good salesperson should do on the phone.

Professional salespeople are taught to use scripts, but a script isn’t always available. Today I’m excited to share a dozen different tips that you can use in any kind of sales call on the latest episode of “Agent Power Huddle.”

Cited below for your convenience are timestamps that will direct you to various points in the video. Feel free to watch the full message, or use these timestamps to browse specific topics at your leisure:

3:50—The goals of every sales call

5:15—Start with “Hey”

6:44—Make the first 10 seconds count

8:35—Don’t offer solutions until you know the problem

10:58—Ask questions and follow the answers

14:38—Don’t tell the prospect what to do

16:08—Don’t make the prospect wrong

17:25—Give them a preview of coming attractions

19:42—Give the prospect permission to say “No”

21:33—Use simple questions to transition to closing

22:25—“No” is better than “Maybe”

24:53—Always set up a specific time for following up

26:35—Get the lead to speak their commitment

28:10—Wrapping things up/ Q&A

If you have any questions for me about these universal sales tips or anything else related to the real estate business, don’t hesitate to reach out via phone or email. I look forward to hearing from you.